Overview
If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within three (3) days from the date that you receive the applicable Product(s) for a full refund less a restocking fee (RM20), as further described in this paragraph. Company will provide a refund for the cost of the Product(s) not including any shipping charges within three (3) days of our email confirming your refund. The Product(s) must not be abused or damaged as determined in our sole discretion. Follow these steps to return the Product(s) purchased through our Website within three (3) days of the date that we deliver the applicable Product (s):
Contact our Support team to initiate the return process and obtain authorization to submit the Products for return.
Create a shipping label addressed to “Paradesa Returns (RMA)”
Pack the Products in the original packaging or mail in a sturdy box to ensure the Products will be returned without damage.
Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
The Product(s) must be received by Paradesa within 20 days of the date that the Product(s) were sent from you back to us. Paradesa is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if Paradesa does not receive the returned Product(s) within 20 days of the date that you sent us the Product(s) back, you will not be entitled to a refund.
Warranty
Your Products (whether purchased on the website or through an authorised retailer) are warranted against defects in materials and workmanship for a period of 3 days from the date of original retail purchase (if purchased at a retailer), or from the received date of shipment (if purchased via website). If a defect arises during the warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces; or (3) refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorised repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorised to modify this limited warranty.
Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
Follow these steps to return Products with respect to a warranty claim during the Warranty Period:
- Contact our Support team to initiate the warranty service process and obtain a Return Merchandise Authorization (RMA) number.
- Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Be sure to write the RMA number on the packaging.
- Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.